BikeVibe Return and Refund Policies
introduction
At BikeVibe, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policies below.
General Return Policy
1. **Eligibility**:
- Items must be returned within 30 days from the date of purchase.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (receipt or order number) is required for all returns.
2. **Non-returnable Items**:
- Gift cards
- Perishable goods such as food, flowers, newspapers, or magazines
- Personal care items such as helmets, gloves, and clothing if the packaging is opened
3. **Return Process**:
- Contact our customer service team at [customer service email] to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
4. **Shipping**:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Policy
1. **Refund Eligibility**:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. **Partial Refunds**:
- Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. **Late or Missing Refunds**:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
Exchange Policy
1. **Exchanges**:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [customer service email] with your order number and details of the issue.
- If the item you want to exchange is out of stock, we will issue a refund.
Sale Items
1. **Sale Items**:
- Only regular-priced items may be refunded. Sale items cannot be refunded.
Warranty Claims
1. **Warranty**:
- If your product is covered by a warranty and you need to make a claim, please contact us at info@bikevibe.co.ukwith your order number and details of the issue.
- Our team will provide you with instructions for the warranty claim process.
Contact Information
If you have any questions or need assistance with your return or refund, please contact our customer service team:
- Email: info@bikevibe.co.uk
- Phone: 02035000986
- Address: 25 woodford avenue, ilford ig26uf
We appreciate your business and strive to ensure your satisfaction with our products and services. Thank you for choosing BikeVibe!
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